Terms and Conditions

Online Payments

Online Payments

Our pay online service is available to existing Public Self Storage
customers only. Your agreement number can be found at the top right of
your invoice. Enter your PIN code as your password. If you are a current
customer and do not have the information required to log in please
contact us on 03 9689 8222.

       

Storage Security

Storage Security

Public Self Storage recognises that security is a primary issue for our customers.
That is why we offer the best security available. Since you hold your own key,
you can safely access your storage unit 24 hours a day.

  • 24 hour alarm monitoring
  • 24 hour video surveillance
  • individually alarmed storage units
  • key pad entry
  • perimeter fencing
Fortlift Conditions of Use

Fortlift Conditions of Use

Free for customers to use if you have a license. You must show our office staff this licence and a copy with be taken.

Hours of Use:
Monday to Friday – 8.30am to 5.30pm
Saturday – 9am to 4.30pm
Sunday – 10am to 3.30pm

Truck Conditions of Use

Truck Conditions of Use

At Public Self Storage we know how difficult and expensive it can be hiring a removalist or a van. Let us make it easyfor you! Call us now and book the truck to assist with moving your goods into Public Self Storage. Book in advance toavoid disappointment. This service is very popular and the more notice you give us, the better your chances are ofgetting the truck on the day you want it.

Booking times are as follows:
Monday to Friday – 8.30am to 12.30pm or 1.30pm to 5:30pm
Saturday – 9am to 1.00pm or 1.00pm to 5:00pm

  • Not to be used in conjunction with any other offer
  • Not to be used in conjunction with any other offer
  • Bookings are subject to availability
  • 24 hours notice is required if booking needs to be cancelled
  • The free Move in Truck and Driver is only available on units 18qm and larger
  • A minimum of 2 months stay is required to be eligible for the free Truck and Driver. If you vacate before the 2 month period has expired, you will not be entitled to a refund.
  • Public Self Storage staff are prohibited from loading or unloading the truck
  • The truck must be able to park safely and legally at your premises
  • The customer agrees that he/she has legal ownership of the goods
  • The customer agrees to indemnify Public Self Storage, its agents and employees from any loss, damage, theft or expense whilst using the truck
  • $100 Deposit is required 24 hours prior to booking
  • You must pay your first month’s rent, plus your second month up front to qualify for our Free Truck and Driver
  • You must be within 20k radius from our facility to apply for this offer
  • The customer agrees to not load the truck with prohibited materials as stated in the storage agreement and our Goods Not To Be Stored Policy.
Van Conditions of Use

Van Conditions of Use

At Public Self Storage we know how difficult and expensive it can be
hiring a removalist or a van. Let us make it easy for you! Call us now
and book our Free Move In Van. Book in advance to avoid disappointment.
This service is very popular and the more notice you give us, the better
your chances are of getting the van on the day you want it.

Booking times are as follows:
Monday to Friday – 9.00am to 3.00pm
Saturday – 9.00am to 3.00pm
Sunday – 10.00am to 3.00pm

  • Not to be used in conjunction with any other offer
  • Bookings are subject to availabilityBookings are subject to availability
  • 24 hours notice is required if booking needs to be cancelled
  • A holding fee of $100 will apply until van is returned
  • The van is free of charge up to 50 kilometres. A fee of $1 will be charged for each kilometre over 50 kilometres.
  • This van must not be used for personal reasons, only to bring your goods to our facility. If this occurs the holding deposit of $100 will not be refunded.
  • Credit card details must be provided at the time of booking.
  • Your card will be charged if:
    • vehicle is not returned full of petrol
    • vehicle is returned later than allocated time
    • vehicle is returned dirty or damaged
  • Public Self Storage staff are prohibited from loading or unloading the van
  • The van must be able to park safely and legally at your premises
  • The customer agrees that he/she has legal ownership of the goods
  • The customer agrees that he/she has legal ownership of the goods
  • The customer agrees to indemnify Public Self Storage, its agents and employees from any loss, damage, theft or expense whilst using the van
  • The customer agrees to not load the van with prohibited materials as stated in the storage agreement and our Goods Not To Be Stored Policy.
Trailer Conditions of Use

Trailer Conditions of Use

Can be hired free of charge for storers only. A copy of your drivers license will need to be taken and you will berequired to fill out and sign a trailer agreement form. The trailer may not be kept overnight. Book in advance toavoid disappointment. This service is very popular and the more notice you give us, the better your chances areof getting the trailer on the day you want it.

  • Bookings are subject to availabilityBookings are subject to availability
  • 24 hours notice is required if booking needs to be cancelled
  • A holding fee of $100 will apply until the trailer is returned
  • This trailer must not be used for personal reasons, only to bring goods to our facility. If this occurs the holding deposit of $100 will not be refunded
  • Trailer is not to be returned dirty and damaged. If this occurs the holding deposit of $100 will not be refunded
  • The trailer must be able to park safely and legally at your premises
  • The customer agrees that he/she has legal ownership of the goods
  • The customer agrees to not load the trailer with prohibited materials as stated in the storage agreement and our Goods Not To Be Stored policy.
Goods Not To Be Stored

Goods Not To Be Stored

The Customer shall not store any goods that may be explosive, flammable, illegal, hazardous, environmentally harmful, perishable, decomposing or of an otherwise unsuitable nature for storage or that may become a risk to any person or property whatsoever.